Refund policy

Pratolivo Donna di Nicoletta Strano may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003. Users are invited to visit this page periodically, for information according to updated laws and regulations. Pratolivo Donna di Nicoletta Strano specifies that, while the use of personal data is necessary to execute the required services, Users are guranteed that the use of their data will not be used for profiling research, but solely to facilitate site management and the execution of orders. Personal data, voluntarily provided by the User, will not be communicated, shared nor sold to a third party. All required information required during the use of credit card payments and transactions (credit/debit card number, expiry date, security code) will be sent to our bank and fraud-monitoring team for authentication, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by Pratolivo Donna di Nicoletta Strano. The security measures on our website are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For your safety, our staff suggests that users always use a computer with updated security software. Also, remember to connect to the Internet via a reputable and trusted service provider. Pratolivo Donna di Nicoletta Strano has implemented security measures to protect the users and their data entered. Despite their efforts, Pratolivo Donna di Nicoletta Strano cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on pratolivo.it from a secure computer source with updated software that allows ample protection of sensitive data and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet. Pratolivo Donna di Nicoletta Strano informs their users that thanks to “Article 7 of the Italian Law n. 196/2003” their data is protected reserving for them the right to request the following information from Pratolivo Donna di Nicoletta Strano: A receipt confirmation of user’s personal data
 A clear data communication with their source
 The reasons of their use
 The requested information above can be renewed with an interval of ninety days, except for the unexpected of justified motifs, cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected. Account In order to make a purchase on pratolivo.it, first you have to log in using your authentic e-mail address, and then you can create your account. The registration is free. After registration you will receive confirmation e-mail. The access credentials must be used only by the user and must not be communicated with another party. Please contact Pratolivo Donna di Nicoletta Strano if you suspect that someone else is using your credentials. The user must guarantee that her/his access credentials are complete and correct. The user hereby undertakes to insure Pratolivo Donna di Nicoletta Strano from any violation of the rules of registration by user on pratolivo.it. The user is the only person in charge of the access on pratolivo.it and of any damage or prejudice caused to Pratolivo Donna di Nicoletta Strano or third part derived by inappropriate use of credentials or loss of credentials. Pratolivo Donna di Nicoletta Strano considers each operation made by the user to who are related the credentials. Pratolivo Donna di Nicoletta Strano reserves itself the right to reject the registration of any users. Pratolivo Donna di Nicoletta Strano also reserves the right to reject orders that are irregular for quantity of product or for frequency or purchases. The user, in every moment, can ask the cancellation of his account by sending an e-mail to arona@pratolivo.it Order Once an order is placed, it is not possible to modify it. Orders are made one at a time. Pratolivo Donna di Nicoletta Strano is not responsible for delays in shipments caused by weather conditions, international customs issues or national holidays. During sales and promotion period, shipments could be subjected to delays. Pratolivo Donna di Nicoletta Strano reserves the right to reject or accept orders in these circumstances. Pratolivo Donna di Nicoletta Strano, only after the payment confirmation of the total amount (price, costs of shipment and eventually any other additional cost), can proceed with shipments. Image Pratolivo Donna di Nicoletta Strano declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original. Images and photos on pratolivo.it belong to Pratolivo Donna di Nicoletta Strano and any unauthorized use of these images without the expressed written consent of Pratolivo Donna di Nicoletta Strano is forbidden. Product Availability Items featured on pratolivo.it reflect the authentic availability of the product when it comes to brand, color or size. Once the order is processed by the Orders Department, Pratolivo Donna di Nicoletta Strano reserves the right to re-confirm the availability of the merchandise and verify the transaction’s validity. Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request. Price Published prices and final invoices are in Euro. Pratolivo Donna di Nicoletta Strano encourages clients to contact their local bank in order to receive the correct price conversion and any bank commissions related to the transaction. Non-European countries are exempted from VAT and the prices do not include import duties -which must be paid upon delivery. Payments pratolivo.it accepts the following methods of payment: Credit cards of the following circuit: Mastercard, Visa, American Express, Cartasì, Maestro. Credit Card will be forwarded to a protected online banking system provided by ShopifyPayments.
 Please visit www.shopify.com for further information about security. pratolivo.it, in order to protect online purchase, adhere to Verified by Visa and Master Secure Code. Please visit www.visa.com and www.mastercard.com for further information about security. PayPal. If you choose to pay by PayPal you can pay directly by using your PayPal account.
 Pratolivo Donna di Nicoletta Strano reserves itself the right to send orders to the same address that the Paypal account reports. Please visit https://www.paypal.com for further information. In case of absent payment, Pratolivo Donna di Nicoletta Strano will charge to customer the cost of management and will reject the order, sending an e-mail to customer. Delivery If you pay by credit card, Paypal, online bank transfer or cash on delivery, your order will immediately be prepared and handed to the deliverer. Each delivery usually takes between 4-6 working days. If you decide to pay using standard bank transfer, your order will prepared only after we receive the confirmation of your payment. Delivery usually takes between 4-6 working days After your order is shipped, you will receive an email with courier tracking link so that you can follow your shipment’s journey. Pratolivo Donna di Nicoletta Strano shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Pratolivo Donna di Nicoletta Strano. If you are not home at the time of the delivery, the deliverer leaves a notice, which includes the number of your shipment. If you aren’t at home at the time of the second attempt of delivery, you can pick up your order at any of courier branches indicated to you on the notice. In case of missed pick up, the order will be sent to Pratolivo Donna di Nicoletta Strano. Pratolivo Donna di Nicoletta Strano will reimburse your deducting delivery shipments and costs of custody. If you pay using credit card, post pay and PayPal we reimburse you by using the same payment method, while if you pay by bank transfer or cash on delivery (only for Italy) we will reimburse you by using a bank transfer. You will receive an email upon beginning of reimbursement procedure. Authenticity As an authorized retailer of all brands in the online selection, pratolivo.it guarantees the complete legitimacy of each and every product featured. Interruption Pratolivo Donna di Nicoletta Strano reserves itself the right to interrupt temporarily, without any advice, the service in order to do technical operations to improve the quality of pratolivo.it Pratolivo Donna di Nicoletta Strano reserves itself the right to interrupt in each moment the service for security reasons giving advice to customers by e-mail.